Support

Something not working, or not making sense? Email hello@allplay.uk and a person will read it.

It helps to say which phone you are on and what you were doing when it happened.

Common questions

Does it work without a signal?

Yes. Every game is timed and saved on the phone itself. When you next have a connection it backs up on its own, and you can hold backups to Wi-Fi in Settings.

Can I use it for a whole squad?

Yes. One child gets a full-screen clock, a squad gets a row each, with whoever has been benched longest at the top.

What if I forget to tap someone on?

Open the game again from Reports and correct it. Scores and goal scorers can be fixed after the final whistle too.

How do I cancel a subscription?

Settings → Manage Subscription, which opens the store you bought it from. Cancelling stops the next renewal and you keep access until the period you have paid for ends.

How do I delete my account?

Settings → Delete My Account. It removes everything, on the phone and on our server, and cannot be undone — so export your data first if you want to keep it.

Can I get my records out?

Settings → Export My Data gives you one file with every player, match, season and training record. Reports can also be exported as a PDF.

Privacy and terms

Our privacy policy covers what is stored and why. The terms of use cover subscriptions and what the app is.